Our repairs service during Coronavirus: Repairs info-2

24 Mar 2020

Our repairs service during Coronavirus

We have a duty of care to our colleagues and our customers to ensure we comply with the government’s advice on social distancing. Our offices are therefore closed until further notice and we are only able to process emergency and urgent repairs.

Examples of emergency repairs:

  • Storm, accident or flood damage
  • Gas leaks – contact the National Gas Emergency Line on 0800 111 999
  • Complete loss of electric supply – contact your electricity supplier first
  • Complete loss of water supply – contact your water supplier first
  • Blocked or leaking foul main drain
  • Blocked toilet where there is only one in your home (but you may be charged if you or your family have caused the blockage)
  • Major pipe bursts
  • Major roof leaks
  • Broken main entrance door /window posing security risk
  • Blocked flue
  • Smoke detector not working (unless you have another one working in the property, this does not include changing batteries)

Examples of urgent repairs:

  • Electrical faults
  • Minor roof leaks
  • Heating failures
  • Plumbing leaks
  • Non flushing toilet
  • Loss of hot water

If you need to report a repair, there are several ways you can do this:

Online: https://www.magna.org.uk/my-home/repairs/
By email: repairs@magna.org.uk
By phone: 0800 358 6025

Prior to booking any repairs, we are asking some short health questions to ensure the safety of our colleagues’ and customers’ health.

If your repair is not classed as urgent or an emergency, we ask that you contact us once we have re-opened our offices. We will update our website and social media to keep you informed of any changes.

Thank you for your understanding during this time.

Contact Information

Tanya Head

Marketing Manager

Magna Housing

01305 214047

tanya.head@magna.org.uk