Our latest financial statement

For us at Magna, it’s been a year of unprecedented challenge in terms of service delivery. Throughout the pandemic the safety of customers and colleagues has been paramount. Our response to the Covid-19 pandemic has dominated our operational planning and delivery.  It has provided a stimulus for new ways of working and has accelerated the plans that we had for more agile working, more self-service and more digital engagement. 

Despite the challenges, our team has achieved an incredible amount in the last 12 months. Our key highlights for the year include: 

• A refreshed and updated approach to customer and building safety
• A new 3-year ‘Brilliant Basics’strategy
• A new set of values for the organisation that set out how we do things 
• The launch of our new housing and finance systems
• A new single customer contact centre
• A new website and internal intranet
• The rationalisation of our workspaces and the introduction of more remote, agile working
• The successful completion of our first leadership development programme
• A reshaped Executive Team and a new executive role: Director of Organisational Capability
• A new treasury strategy to secure significant investment for the future.

There’s lots more we’ve done too. Want to know more? We’ve just published our financial statement for 2020-21 which goes in to lots more detail – take a look: https://www.magna.org.uk/assets/files/PDFs/Financial-Statements-2021.pdf