21 items found, showing page 1 of 2

keeping our customers and colleagues safe

What we’re doing to keep our customers and colleagues safe during Covid-19

As government guidance continues to change, we wanted to update you and recap the guidance we're currently following to keep everyone safe from Covid-19. 


Buy your own home without a huge deposit

With people struggling to get on the property ladder, many remain at home with their parents or end up renting through the private sector which requires a large deposit and doesn’t hold the security of homeownership.

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Are modular homes the future?

With increasing pressure on our housing stock and people struggling to find affordable housing, we should be looking at creative and innovative ways to address this so everyone can have a home to be proud of.

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Rollalong and Magna Housing agree contract for 50 more modular homes

Two Dorset businesses have strengthened their relationship by agreeing a contract to manufacture 50 more sustainable modular homes for communities in the South West.

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The importance of customer engagement

Customers are at the heart of what we do and a great customer experience is a priority for us going forward.


Keeping our workforce safe

Keeping people safe has been the national priority over the last seven months. As a customer-facing business, we spent a long time making sure that our workforce is safe, particularly those who continued to deliver services during the lockdown. Steve Fowlie our health and safety lead shares our approach. 


Developing our future workforce

We’re making sure that we are continuing to develop our workforce for the future and looking at apprenticeships is one way we are helping people into work. Sarah Cartlidge our colleague development specialist explains our revised approach this year.

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Working with our customers to improve our services

We’re delighted to have a customer scrutiny group who check and challenge our service delivery and performance to help improve our services.  

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Gardens come to us!

We know how much our customers love their gardens and we were keen to continue with our annual garden competition — so this year we went virtual! 

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Customers at the heart of everything we do.

We’ve been working hard over the past year or so to develop our vision and our strategic priorities. At the heart of this work is our focus on our customers and making sure that they are considered throughout the business and in everything we do.  

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Derick Cridland is our housing hero!

We work with some amazing people. So this year we nominated our most long serving engaged customer for Inside Housing’s ‘Housing Hero tenant lifetime contribution award’. And we’re so proud to say he’s been shortlisted!